Becoming Confident and Assertive
Build your confidence and credibility at work
the
office
Training Overview
Become more effective at work by building confidence and credibility in the way you deal with people.
Replace self-doubt and over-thinking with clarity and conviction.
Even experienced account handlers can encounter a situation or person who undermines their performance. This course will help you to believe in your own abilities and remain professional no matter what situation you come up against.
How will I benefit?
After the course you'll be able to isolate exactly what saps your confidence in tricky circumstances and know how to prepare in advance so that you get better outcomes.
You will feel fully equipped to deal with your clients, managers and team because you'll understand what's happening when the communication goes off track and you'll have the tools for getting it right.
You will learn how and when to push back without compromising on client service or feeling guilty. Saying what you mean, professionally and directly, will start to become second nature, freeing you from anxiety and enabling you to focus on results and successful working relationships.
What will I learn?
Confidence
Techniques for feeling and appearing more confident
Confident Communication
How to say what you mean and still be a nice person!
Setting Expectations
How to push back without feeling guilty
Practical Action
Tackle the behaviours that are holding you back
Template for Success
Learn the 4-step framework for tricky conversations
Shine in Meetings
Tips for speaking up and sharing ideas
Building Relationships
Get the best out of other people at work
Techniques
Assertiveness techniques and how to use them
Who should attend?
This course is for anyone in PR who wants to learn to communicate with confidence.
What else do I need to know?
You'll benefit from a small group so that you have ample opportunity to discuss real-life situations and practise new techniques.
How Big Fish Training Works
Got a team to train? Most courses are delivered direct either in person or via live video for groups of 6 - 12 people. These sessions are tailored to your specific needs. You just need to tell us what they are! Get in touch now for a friendly chat about what you need to achieve.
Want a course just for you? We run special sessions throughout the year and have a growing number of online courses. If you can't find what you need on the site, get in touch now and we can help.
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What delegates say about Becoming Confident and Assertive:
They loved it, and so did I. My team really took the advice on board and feel much more empowered. I saw some improvements straight after the training which is great. Thank you so much for making it happen.
Sounds good! How do I book?
- Call Emma: 0118 958 7095
- Email: info@bigfishtraining.com
- Contact us: using the form below
